translation process

1) You contact our translation agency via our online form or by email, and attach the document(s) that you need to translate;

2) A designated Project Manager will review the document(s) and provide you with a quote based on the length of the text(s), the complexity of the language and the deadline. We endeavour to quote all clients within the hour;

3) For the first project with a client, it is our policy that we receive payment in full before delivery.

4) Once we receive payment confirmation, our most suitable translator will begin working on the document;

5) Once the translation is complete, it is proofread by the translator. Then, the translation is proofread by a second independent translator.

6) The translation is passed through quality assurance to check the layout and run a spell-check;

7) We send the document back to you via email and/or post, depending on your requirements, within the agreed deadline. You can contact your Project Manager for unlimited revisions within 14 days of the translation delivery date.

Meanwhile, behind the scenes, we continue to recruit new translators so that we can expand our translation agency’s offering even further, broadening language pairs and specialties on a daily basis.

How can we help you? Contact us for a free quote within the hour!


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