Translation Services Agency

Frequently Asked Questions

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Our global translation agency UK in London

Espresso Translations is a fast-growing, leading ISO translation agency in London providing a vast array of professional language solutions to companies and individuals worldwide. We offer quality global translation services in over 150 languages thanks to our network of more than 2000 highly-skilled translators. Our professional language services include standard, urgent, and certified translations, proofreading, transcription, localisation, voiceover solutions, transcreation, subtitling and desktop publishing of documents. Try our document translation service, you won’t be disappointed!

What makes our company service unique?

There are many UK translation companies offering translation services in several languages, so what’s different about our company and translation process? Well, the key to our highly-recommended language translation company’s success is that our linguists only translate into their native language. This ensures impeccably accurate documents that are localised to the target audience, with translations taking into account the local dialect. Around half of our linguists are specialised in a particular field, such as financial document translation services, meaning that we can find the best linguist, familiar with the industry-specific vocabulary, to suit your requirements.

We pride ourselves on the quality of our work and our high quality customer care. We go above and beyond for each of our clients, whether a student looking for CV translation services or a multinational organisation seeking quality marketing translation services. Each client is allocated a Project Manager who will be their main point of contact from the moment they send their documents to when they received them and after. So they know who to speak to if they have any questions about our language translation services online.

As a company, we are ready and willing to be as flexible as possible with our language services, so if that means arranging a phone call, a video conference, or a face to face meeting with our clients to discuss translation services, our company is more than happy to do so.

We like to think of ourselves as a rather tech-savvy translation partner. Our international clients can choose whether they prefer a human translation interpretation or using the latest translation technology CAT tools such as Trados, MemoQ, Linguee, etc. When it comes to transcriptions, we are familiar with many time-coding tools such as Aegisub, Subtitle Edit, Subtitle Workshop, and more. Our document translation services use all the best top of the line technology to deliver the best product possible to our clients.
Our company also has dedicated tech experts for those jobs that may involve multilingual typesetting, for example, modifying text within images using Photoshop, or saving files in unusual formats.
This is particularly useful in German translation or Italian whereby the word count increases by approximately 20% when translated.

We are trusted by some of the biggest companies in the world clients even using our services in London, however, no task is too big or too small for us. Our global language translation agency, UK based, is a stickler for deadlines; our motto is: on time, every time. And we do absolutely everything in our power to keep to our word.

Unlike other companies, we endeavor to help you reduce costs and so our language translations come at very affordable prices. Don’t believe us? Request a free quote by clicking on the ‘contact us’ button at the top of this page, complete the form and one of our PMs will be in touch with an extremely competitive quote within the hour.

How was espresso translations agency founded?

Espresso Translations language service was founded in the United Kingdom back in 2011 by Danilo and Niki, two linguists who worked together to provide services. In its early days, Espresso focussed solely on a few languages, however, due to increasing numbers of requests for accredited language services into multiple languages, Danilo and Niki began building a network of experts covering a broad range of European languages. Over time, both the team and demand grew, so in 2012 they decided to form a language agency specialising in providing translation services UK in London.

The business continues to grow rapidly, and today the agency has a 2000-strong translator network covering more than 150 language pairs. Although their primary focus is now the management of the company, still today Danilo and Niki work in tandem to complete translations and interpreting services. “When we first started out our language business, it didn’t even cross my mind that we would grow to become an international language agency.

I think the fact that we have worked, and continue to work, as translators ourselves gives us a competitive edge compared to other companies. We understand not only our clients but also the linguists that we work with. We can look at a document and from our own experience, instantly understand more or less how much time and level of experience is required.

We endeavour to deliver 100% accurate texts in a timely manner, every time. Client satisfaction is at the heart of our agency; if they’re satisfied then we are too! We pride ourselves on the fact that we can cater to anyone’s needs. A lot of our competitors focus solely on satisfying larger, international corporate clients, however, we recognise that without our smaller customers, we wouldn’t be where we are today. We maintain affordable prices so that we can continue to cater to both ends of the client spectrum.” —Niki Leiper, Director

Our translation agency: what makes us different

Our professional translators are highly-qualified with at least 5 years’ experience and are chosen from amongst the best available. All of our language experts go through a rigorous selection process to ensure that we secure only the top linguists for your business. Our language experts will only ever translate into their native language, to ensure 100% accuracy, readability, and flow. This means that your French translation will be completed by a native-speaking expert.

We believe human translators to be far superior to machine translation. We divide our linguists into ‘generalists’ and ‘specialists’ depending on their skills-sets. Projects are then allocated based on the industry or sector and knowledge required. For example, a medical document will be handled by a medical translator.

Generalist linguists translate generic texts that don’t require any knowledge of industry-specific vocabulary. Specialists specialise in one particular area and are fluent in industry-specific vocabulary. Examples of some areas where these linguists would be used are digital content, food & beverage, medical, and technical translations.

Our linguists are accurate professionals, experts in their native languages. They understand that translating isn’t merely changing words from one language to another, but taking into consideration local cultures, social, political, economic and religious factors along with different dialects and local slang to produce the best global content. A Spanish translation, or Serbo Croat for example, will always be completed by a native speaker, even if the client requests services in Wasington.

Translation company London – quality assurance

Our devoted and friendly team works collaboratively with you to meet your demands and requirements. Our linguists uphold our high ISO 17100:2015 quality standards and sustain our policies throughout the entire process.

As part of our accurate UK translation services quality assurance protocol, every linguist will proofread and spell check their work before delivery. A second proofreader will then review the document to ensure that it has been done to the highest standard. This accuracy guarantee is essential for certain types of sophisticated translation online such as if you’re looking to translate web content, technical documents or software localisation.

We as a language interpretation agency take pride in the high quality of our work and thrive on positive feedback from our international clients. If you have any queries or require any clarification, we allow unlimited revisions within 14 days of the date of delivery, just contact your Project Manager, and they will be happy to assist you.

How do our language services work?

Let us give you an idea of what the translation solution process for your translation needs looks like:

• You upload your files and send them to us via our online form or by e-mail;
• A designated Project Manager will review the doc(s) and send you a free quote based on the length of the text(s), the complexity of the language, and the delivery date. We are very proud of our fast turnaround times. We endeavour to quote all global clients within the hour. Provide us with a brief for the translation services you need. We will send back a fully transparent quote form a certified translation either in a form document form of video.
• For the first job with a client, it is our policy that we receive payment in full before delivery;
• Once we have payment confirmation, our most suitable linguist will begin working on the doc. A certified translated will translate into whichever language you choose.
• Once the document is complete, it is proofread by the translator. This is to ensure the translation services we provide are completely errors free.
• The file is then reviewed by a second linguist;
• The file is subject to quality assurance checks.  Our document translation is a full service for all your translation needs.
• We send the file back to you via e-mail and/or post, depending on your requirements, within the agreed delivery date. Your document completed with a certified translation is delivered to you, on the due date decided.
• You can ask your PM for unlimited revisions within 14 days of the delivery date. Our translation agency offers 14 days free revisions on all our document transition services.

Meanwhile, behind the scenes, our global translation agency in London continues to recruit new experts so that we can expand our offering of translation services even further, broadening language pairs and specialities on a daily basis.

Translation agencies UK – iso 17100:2015 certification

Espresso Translations language service agency, one of the best translation agencies, is ISO 17100:2015 certified for industry experts quality standards. ISO 17100:2015 certification means that you have a guarantee that our quality translation services follow a recognised standard while meeting your translation requirements. It means that the translation phase and the proofreading/editing phase of your translation project will be handled by two different translators.

It also ensures that when you choose our translation agency UK service, you’re going to be working with people who are appropriately qualified to handle your project. You will receive a final product with the lowest margin of error possible and your confidentiality will always be assured.

Our promise

Customer satisfaction is at the very centre of everything our translation company does. Our promise to all of our global clients is that we will deliver accurate, reliable, and affordable translator services, on time, every time, with an added personal touch. Our rates are affordable, and there will never be any extra hidden costs.

Each client will be assigned a dedicated PM who will identify the translator UK that is best suited to the task’s requirements. We have made our process as simple as possible, however, whenever you have any queries about our accurate translation services, your Project Manager will be happy to answer your questions straight away.

Translate this into meaning we care a lot about making our customers happy.

Confidentiality

Our UK based translation agency understands that data security is paramount, particularly when it comes to translating sensitive documents like medical or legal documents. Our translation services London and our services in London, offered by one of the best translation agencies, follow strict data security policies in our translation services to safeguard customer data in line with the GDPR. Rest assured that each member of our trusted team agrees to abide by confidentiality terms at the beginning of every language translation project. We will sign NDAs with any of our global clients, should they so wish.

Professional online translation services London

• As translation services, London based, we are an authorised global translation partner whenever you need us! Whether early morning or late night – our professional team is here to help.
• Whether you’re looking for professional translation services in languages less common like Serbo Croat, we can help. We are widely regarded as one of the most respected translation companies, London based but also capable of delivering high quality professional online translation services.
• International language translation company London: A top UK translation service agency in the UK and on a global scale, including services in London. Our solutions list includes urgent, sworn, document, and creative translation interpretation.
• One of the most professional translation services online, and translation companies UK, you are in safe hands. As a highly-reviewed language services provider LSP, we guarantee 100% quality and accuracy and this is reflected in our client feedback. Whatever your location, contact us now. Try our language services and see for yourself.