Privacy Policy
1. Introduction
Espresso Translations S.r.l. (hereafter referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the EU General Data Protection Regulation (GDPR) and other applicable laws.
2. Who We Are
Espresso Translations S.r.l.
Address: Via Foro Buonaparte no. 59, 20121 Milan, Italy
Tax Code and VAT ID: 10186210968
Email: info@espressotranslations.com
Data Protection Officer (DPO): Nicola Jane Leiper (niki@espressotranslations.com)
3. Types of Personal Data We Collect
We may collect and process the following categories of personal data:
Personal Identification Information: Name, email address, phone number, and other contact details you provide when contacting us or using our services.
Contractual Data: Information related to contracts you enter into with us, including billing information and service details.
Technical Data: IP address, browser type, operating system, and usage patterns collected automatically when you visit our website.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies, including Google Pixel tracking. More information about our use of cookies can be found in our Cookie Policy.
4. Purposes and Legal Basis for Processing Your Data
We process your personal data for the following purposes:
Contractual Obligations: To fulfill our obligations under any contracts we enter into with you, including providing services and communicating about your requests.
Legitimate Interests: To improve our services, understand user preferences, and enhance user experience.
Marketing Communications: With your consent, to send you newsletters, marketing materials, and information about services that may be of interest to you.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.
Defending Legal Rights: To establish, exercise, or defend legal claims.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods may apply depending on the type of data and purpose for processing. For example, data related to contracts will be retained for the duration of the contract and for any legally required periods thereafter.
6. Sharing Your Data
We may share your personal data with:
Authorized Personnel: Employees and colaborators of Espresso Translations who require access to perform their duties.
Service Providers: Third-party service providers, including CAT tool platforms (e.g., Crowdin, SmartCat, MateCat), file-sharing services (e.g., Google Drive, iCloud, WeTransfer), and Amazon Web Service (AWS) servers used by our Traqworx project management platform, whose security terms govern the processing of personal data.
Legal Authorities: Courts, law enforcement, or regulatory bodies when required by law or to protect our rights or the rights of others.
7. International Data Transfers
Your personal data may be transferred to countries outside the European Economic Area (EEA). We ensure that such transfers comply with applicable law, using appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure adequate protection of your personal data.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
Right to Access: Request access to your personal data.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request the restriction of processing your personal data.
Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
To exercise your rights, please contact us at niki@espressotranslations.com. We will respond to your request within one month.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the new Privacy Policy on our website. Please review this policy periodically for any updates.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@espressotranslations.com
Address: Via Foro Buonaparte no. 59, 20121 Milan, Italy
Last updated: 26 February 2025